BIG Policies - Cancellation, Safety, Transactions, Arrivals, Rain, and Waitlist

Cancellation Policy:

  • If you cannot make your class, please cancel 12 hours before the class.
  • If you cancel less than 12 hours before the class, you’ll pay a $10 cancellation fee, unless you are not feeling well, in which case we ask that you do stay home to keep our community safe. Email us at askbig@bigpoweryoga.com and all cancellation fees will be forgiven.

Safety Policy:

  • Please bring your own mat, towels, and blocks as we are currently not providing rentals to keep our community safe! 
  • Masks are required at BIG at all times, except for when you are on your yoga mat.*  You will not be allowed to enter without a mask.  If you forget your mask, disposable masks will be provided.
  • Please maintain 6 feet distance from other yogis and BIG staff as you move through the space.
  • Please don’t come to class if you are experiencing any health symptoms out of care and caution for your community.  

*At BIG Denver, masks are required to be worn during practice as well due to local mandates.


Transactions Policy:

  • Pre-registration and pre-payment for each class is required.  We are currently not accepting walk-ins without pre-registration.
  • All transactions (retail, beverage purchases, class purchases) will be done via card on file.  We are not currently accepting cash.  If you don’t have a card on file, you can log into your account to put one on file, ask a BIG team member, or email askbig@bigpoweryoga.com for support.

Arrival Policy for BIG Houston:

  • Please plan to arrive at BIG at least 10-15 minutes before class to give yourself time to get onto your mat.
  • The cutoff to being able to participate in the class is 5 minutes after the start time. If you arrive after this, we will not be able to let you into class.

Arrival Policy for BIG Denver:

  • Please plan to arrive at BIG between 15 and 5 minutes before class to allow for the prior class to fully exit and to give yourself time to get onto your mat.
  • The cutoff to being able to participate in the class is 5 minutes after the start time. If you arrive after this, we will not be able to let you into class.

Rain Policy for Outdoor Classes:*

  • If it looks like rain is possible, you will receive an email and text message 60 minutes before class start time letting you know the status of the class (cancelled, still watching weather, on for sure!)
  • 30 minutes before class starts, you will receive an email and text letting you know whether class is on or not if we hadn’t made the final call 60 minutes before.
  • If class is cancelled, you will keep your paid pricing option to use for your next class! 

*Outdoor classes are available in Houston only


Waitlist Policy

  • There are 15 spots on the waitlist for each indoor and outdoor class.
  • Please only sign up for a waitlisted spot if you are committed to going to class should a spot open up, and you can keep an eye on your email and text notifications.
  • If you are on the waitlist, you will receive an email and text letting you know a spot becomes available.  If you are no longer available to come to class, take your name off immediately to open up space for another yogi.