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BIG Policies - Rentals/Safety, Cancellations Transactions, Arrivals, Rain, and Waitlist

Rentals/Safety Policy:

  • We offer mats, mat towels, shower towels and hand towels available to rent.*
  • If you are experiencing any health symptoms, out of care and caution for our community, please choose a BIG @ Home class.

*Rental prices Houston: $2 for mats, $3 for mat towels, $3 for shower towels, and $2 for hand towels.

    Transactions Policy:

    • Pre-registration and pre-payment for each class is required.  We are currently not accepting walk-ins without pre-registration.
    • All transactions (retail, beverage purchases, class purchases) are done via card on file. We are not currently accepting cash. If you don’t have a card on file, you can log into your account to put one on file, ask a BIG team member, or email for support.

    Arrival Policy for BIG Houston:

    • Please plan to arrive at BIG at least 10-15 minutes before class to give yourself time to get onto your mat.
    • If you have not arrived 3 minutes past the start time of your class, we may give away your spot to a waiting waitlisted yogi.

    • The cutoff to being able to participate in the class is 5 minutes after the start time. If you arrive after this, we will not be able to let you into class.

    Waitlist Policy

    • There are 15 spots on the waitlist for each indoor and outdoor class.
    • Please only sign up for a waitlisted spot if you are committed to going to class should a spot open up, and you can keep an eye on your email and text notifications.
    • If you are on the waitlist, you will receive an email and text letting you know a spot becomes available.  If you are no longer available to come to class, take your name off immediately to open up space for another yogi.